Lab
SLL in a Nutshell
- Drug confirmation and quantification Lab
- Specializes in LCMSMS technology
- Develop our own software technology
- The only truly colored reports in the industry
- Unmatched web reporting system with medication tracking
- Superior results interpretation through DrugTrail™
- Ethical marketing practices
- Personable professionals
- Fast turn-around and Stat testing
- Doctor shopping alert system
- Provider Video Support
Our Mission, Vision & Values
Mission
We are committed to providing the highest quality in drug and biological testing to support the substance abuse treatment community and improve pain management.
Vision
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Quality Assurance: Soft Landing Labs will exceed federal and national standards by maintaining stringent quality assurance protocols and continuously improving the level of services offered.
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Methodology Development: We will break new ground in developing advanced test methodologies and expand our panel to include 120 analytes, ensuring broader and more precise diagnostic capabilities.
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Innovation in Bioinformatics: Soft Landing Labs is committed to innovating in the field of bioinformatics by designing cutting-edge computational technologies that enhance the usability and power of mass spectrometry.
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Customer Satisfaction: We will maintain a customer satisfaction score of 99% or higher by delivering personable, professional, and superior service, and leveraging technology to achieve unmatched turnaround times.
Values
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Quality: We understand that high quality drug testing should be a standard practice and utilize technology and innovation to exceed customer expectations throughout all phases of testing. We strive for excellence by setting ambitious goals and adopting disciplined approaches to quality control.
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Cost: We believe that quality drug testing should be cost-effective and available to all patients regardless of ability to pay. Drug testing can also reduce healthcare expenses through early detection of abuse and diversion.
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Compliance: We appreciate the role of the laboratory in supporting providers with compliance and patient safety. Accordingly, we developed and implemented a wide range of features and capabilities that assist with compliance issues, help reveal inconsistencies in patient narratives, and aid in identifying potential drug interactions.
We have experts in the field of:
- Addiction medicine
- Analytical Chemistry
- Pharmacy
- Primary Care
- Engineering
- Quality and Compliance
- Billing and coding
- Accounting
- Health care Law
Departments
How It Works
We use High Performance Liquid Chromatography followed by Tandem Mass Spectrometry (UPLC/MS/MS).
Our proprietary software interacts with our instrumentation allowing us to automate many of the steps that are still done manually by our competition. This leads to superior efficiency, shorter turn-around time and cost effective solutions.
Using our software capabilities, results are now automatically deciphered from the instrumentation, automatically interpreted, color coded and commented on- all added in seconds. Our engineers then confirm the accuracy of the interpretation and then our clinical directors approve it.
We have developed a sophisticated provider portal where results are uploaded and indexed. Providers can search patients’ results by many variables and color codes, download and print multiple reports with one click. They can also review and print out performance reports on how well their patients are doing.
Providers can also keep track of patients on any specific medications through our “medication search” option. This provides a list of unique patients taking a given medication and can be quickly obtained. It is particularly useful in Suboxone programs where providers can keep an ongoing list of all patients taking this medication for compliance purposes.
Reports can also be submitted through traditional venues like fax, mail or in person. EMR interfaces require approximately a 3-month period for completion. If your facility desires such connectivity, please notify our IT team as early as possible.
Soft Landing Lab developed a unique feature in our reporting system that alerts providers when a given patient is being drug tested by more than one provider in the system. This handy feature is intended to aid treating providers in managing their pain or addiction patients by allowing them to address these findings with their patients.
This feature is disabled by default, to enable please contact our IT team.
Soft landing Labs (SLL) is licensed and accredited by several state and federal agencies. To maintain our licensure, SLL undergoes regular on-site inspections and proficiency testing challenges.
- CLIA—Clinical Laboratory Improvement Amendments
- CAP— College of American Pathologists
At Soft Landing Labs, quality isn't all that we have to offer. When appropriate, we also provide convenient financial models including but not limited to:
- Direct Third-Party Billing:
If you choose, we can bill your clients and patients and all types of insurance directly without any involvement on your part. Unlike other labs with this option, we don’t charge the facility any fees pending payments from insurance companies. - Sliding Fee Scale:
Soft Landing Labs understands the hardships of tough economic times and developed a sliding fee system where patients at 200% of the poverty level may qualify for certain financial exemptions. - Client Billing Option:
In states where “Pass Through Client Billing” is allowed, Soft Landing Labs offers reasonable charges for facilities that choose such an option.
Lastly, physician offices that perform in-house screenings can guarantee that billing for drug confirmation by our lab would never conflict with their existing billing process.
